Refund policy
Return and Refund Policy
Thank you for shopping with us! We are committed to ensuring your satisfaction. Please read our return and refund policy carefully:
Eligibility for Returns and Refunds
- If your product is defective or not functioning as intended, we are happy to assist you.
- To initiate a return or refund, customers are required to provide clear photo or video evidence showing the defect or issue with the product. This helps us assess the situation and resolve your request efficiently.
Non-Refundable Situations
- Products returned without visual proof of the defect will not qualify for a refund.
- Refunds will not be provided for issues caused by misuse, mishandling, or accidental damage.
How to Submit a Request
- Contact our customer support team at Autorahelpdesk@gmail.com.
- Attach photos or videos clearly showing the defect or issue with the product.
- Provide your order number and a brief description of the problem.
Our team will review your request and respond within 2-3 business days. If your request is approved, we will provide instructions for returning the product or issuing a replacement/refund.
Important Notes
- Returns must be requested within 30 days of receiving your order.
- Shipping costs for returning items are the customer’s responsibility unless otherwise stated.
We appreciate your understanding and cooperation in following these steps. If you have any questions or need further clarification, feel free to contact us at (Autorahelpdesk@gmail.com).